- The 1987 Memorandum of Understanding between CSIS and the Department of Foreign Affairs and International Trade be updated to designate Foreign Affairs as the lead agency in cases involving Canadian citizens detained abroad.
- CSIS amend its policies so that emails are automatically retained unless there is a conscious decision to delete them.
- CSIS clearly communicate to its employees what would constitute “
recorded information, ” as distinct from “transitory records, ” and should therefore be filed and retained under applicable federal legislation.
- Whenever possible, CSIS keep written records of its interdepartmental consultations, including but not limited to its formal and informal consultations with the Departments of Foreign Affairs and Justice.
- CSIS ensure that the storage, retention and retrieval of all operational information under its control, including email messages, is in accordance with applicable federal legislation, including the CSIS, Privacy, Access to Information and Library and Archives of Canada Acts.
- CSIS request and obtain written advice from the Department of Justice in operations where an individual is questioned in circumstances which may give rise to a detention, in order to ensure that the individual's Charter rights are respected, and in all occasions when it is unclear whether the Service's activity falls within its statutory mandate under Section 12 of the CSIS Act.
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- CSIS create policy to address the varying degrees of risk of screening applicants, and to ensure that these briefs are uniform and consistent.
- CSIS obtain written consent forms for security assessments in cases where the Service cannot access them after the fact (i.e., foreign agencies).
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- The Canadian Human Rights Commission not investigate this complaint.
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- CSIS implement a procedure to verify that individuals about to be interviewed by CSIS for citizenship or immigration interviews be given adequate written notice by Citizenship and Immigration Canada that CSIS intends to interview them.
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- CSIS create and implement a policy requiring that its employees be informed of their right to legal representation and be given an opportunity to consult with a legal representative before and while an interview is conducted for the purposes of either a breach of security or a breach of conduct investigation.
- CSIS create a roster of lawyers from the private sector who have a Top Secret clearance whom CSIS employees may retain.
- CSIS create and implement a policy by which its investigators must declare a conflict of interest when an individual seeks their opinion about the retention of legal counsel.
- CSIS create and implement a policy requiring that its employees input relevant information in a timely manner.
- CSIS amend its policy dealing with the destruction of investigative materials—including audio-cassettes and notes—concerning a breach of security investigation or a disciplinary investigation.
- CSIS remind its employees that SIRC has the statutory right to access all information under the control of CSIS—except for matters of Cabinet confidence—including audio cassettes, handwritten notes and email messages, and that care should be taken to not destroy information that could have an impact on SIRC's ability to exercise its right to access such information.
- CSIS place greater emphasis on employees' obligations with respect to the protection of classified information in its orientation course and other security briefings.
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- CSIS formally retract a statement and that it do so by informing the Minister of Citizenship and Immigration, the Minister of Public Safety, the Federal Court of Canada and the publishers of two newspapers.
- CSIS apologize to Human Concern International for having made an unsubstantiated statement.
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